A payment gateway connects an online checkout to payment services that authorise and process a customer’s payment. Choosing one affects the payment methods customers can use, the cost of each transaction, reconciliation and the work required to keep checkout running.
Rates and supported methods change. This guide is a comparison framework, not a live price table or endorsement. Confirm current terms directly with each provider before signing up.
Key takeaways
- Compare the full cost by payment method, including fixed fees, percentage fees, refunds, disputes, currency conversion and any platform surcharge.
- Check that the methods customers use are supported in your country, currency and ecommerce platform.
- Test checkout, failed payments, refunds, settlement reports and customer support before launch.
- Confirm who handles disputes, payment data and operational incidents.
- Provider names below are options to research, not a ranking or confirmation of current features.
What a payment gateway does
At checkout, the gateway passes payment information through the relevant payment network and provider so the transaction can be authorised. The customer may pay by card, online banking, digital wallet or another method, depending on the setup. A gateway can offer fraud checks and reporting, but it does not remove the merchant’s responsibility to manage refunds, disputes, account security and customer communication.
The flow and settlement timing vary by provider and payment method. Ask which party processes the payment, when funds become available, how failed or pending payments appear, and how transactions reconcile with orders and accounting records.
Providers to compare in Malaysia
This guide covers 11 providers: Billplz, CHIP, CommercePay, Curlec by Razorpay, eGHL, Fiuu (formerly Razer Merchant Services), HitPay, iPay88, PayPal, senangPay and Stripe. The table summarises payment options described in each provider’s own materials. It is not a ranking or an independent assessment. Availability depends on merchant approval, account, plan, country and integration.
Use the provider links to confirm the current product and pricing terms. Do not assume every provider supports the same methods, business models, platforms or settlement arrangements.
| Provider | Payment options described by the provider | Compare before shortlisting |
|---|---|---|
| Billplz | FPX, cards, DuitNow QR, e-wallets and instalment payments. | Compare plan fees, transaction charges by method, settlement and any separate activation. |
| CHIP | FPX, cards, DuitNow QR, e-wallets, buy now pay later and recurring payments. | Check method-specific fees, refund charges, settlement cycles and your ecommerce plugin. |
| CommercePay | FPX/DuitNow online banking, local and international cards, e-wallets and recurring payments. | Request current pricing and settlement terms; confirm the supported plugin or API for your store. |
| Curlec by Razorpay | Subscription billing with recurring card and direct-debit options. | Check recurring billing requirements, one-off checkout methods and the applicable pricing plan. |
| eGHL | Credit and debit cards, online banking, e-wallets and buy now pay later. | Ask for the current quote, settlement schedule, reconciliation tools and platform integration. |
| Fiuu | Cards, online and offline bank transfers, direct debit, e-wallets and buy now pay later. | Confirm which channels are available to your business and compare each channel’s fees and payout terms. |
| HitPay | Cards, FPX, DuitNow, e-wallets and buy now pay later, online and in person. | Compare online and in-person rates, payout timing and any ecommerce platform surcharge. |
| iPay88 | Online banking, cards, e-wallets and buy now pay later, with recurring, email and invoice products. | Match the specific iPay88 product to your platform and confirm pricing, settlement and support. |
| PayPal | PayPal and card payments, plus invoices, payment links and recurring-payment options. | Compare domestic and international transaction fees, currency conversion and dispute terms. |
| senangPay | FPX, cards, e-wallets, buy now pay later and instalments, depending on plan. | Compare annual plan costs with each method’s transaction fee and check which features require an upgrade. |
| Stripe | Cards, FPX and selected digital wallets, with products for online and recurring payments. | Compare method-specific fees, international-card and currency-conversion charges, and platform support. |
The table is a starting point, not a substitute for a merchant quote. Providers change product names, eligibility, pricing and settlement rules. Confirm the exact methods and terms for your account before building checkout around them.
Compare the total cost
A headline percentage rarely tells the whole story. Build a simple estimate using realistic monthly transaction volume and average order value. Check:
- percentage and fixed transaction fees for each method;
- any setup, monthly, minimum-volume or account fees;
- extra fees for international cards or currency conversion;
- refund and chargeback handling, including any non-refundable fee;
- payout fees, reserve policies and settlement timing; and
- additional charges from your ecommerce platform or connector.
Ask whether rates include applicable taxes and whether a negotiated rate can change. Model a mix of small and large orders rather than applying one average to every sale.
Check payment methods and customer fit
Review recent order and customer-service data to see which methods customers need. Malaysian stores may evaluate cards, FPX, DuitNow and e-wallets, but the right mix depends on the audience and business model. If you sell internationally, check supported countries and currencies, local payment options, conversion costs and the process for cross-border refunds.
A method shown on a provider’s marketing page may not be enabled for your account, country or ecommerce integration. Confirm the exact setup and test it with the provider before promising it to customers.
Evaluate integration and operations
Check whether the provider supports your ecommerce platform through an official extension or API. Review update history, support arrangements and the exact features available, such as recurring payments, saved payment details, refunds and order-status updates. Keep payment credentials out of public code and restrict access to the provider dashboard.
Test the whole checkout journey on mobile and desktop. Include successful and declined payments, cancellation, duplicate submission, refund, order confirmation and customer notifications. Reconcile test transactions against the store and accounting workflow. Confirm how to get help when checkout stops working.
Security and compliance responsibilities
Use the provider’s documented integration and keep your store, extensions and accounts maintained. Limit dashboard access to people who need it, enable available multi-factor authentication, and remove access when roles change. Understand which party stores or processes payment information and what security responsibilities remain with the merchant. Ask the provider and your qualified adviser about applicable contractual and regulatory requirements; do not assume that using a gateway settles every compliance obligation.
Make a decision with a short trial
Before committing, shortlist two or three providers and request written details for your payment mix, expected volume and platform. Test an end-to-end transaction, refund and settlement report. Record the fees, exclusions, support route and account ownership. Choose based on total operating fit, not a claim that one gateway is universally best.
Payment selection is only one part of a working checkout. Ulement’s e-commerce development service connects payments with the catalogue, fulfilment and business systems, then tests purchase and failure journeys before launch. Discuss your WooCommerce payment integration with Ulement.
Frequently asked questions
Which payment gateway is best in Malaysia?
There is no single best option for every merchant. Compare payment methods, total fees, settlement, integration, support and the way your customers pay.
Are advertised transaction rates the full cost?
Not always. Check fixed charges, monthly or setup fees, refunds, disputes, currency conversion, payout terms, taxes and platform surcharges.
Can I use more than one gateway?
Some stores use multiple providers, but this adds integration, reconciliation and support work. Compare the customer benefit with the extra operational complexity before adding another option.
Sources and review notes
Reviewed on 20 October 2026. Payment-provider terms can change. This article intentionally avoids publishing a static fee comparison. Check the provider’s current contract and official pricing pages, including Stripe Malaysia and HitPay Malaysia, before making a decision.