Email support@localhost or create a support ticket from the WordPress dashboard. Include the affected URL, what happened and how it affects the business.
For a critical incident, submit the request first and then call +60 16 217 0635.
Response times follow your maintenance plan or SLA.
Support costs
Work covered by your Maintenance and Support plan is included. Work outside the agreed scope and requests without an active plan start from RM500.
We will provide an estimate before undertaking additional work or exceeding one hour.
Review the Maintenance and Support Policy for coverage, priorities and response targets.